Refunds & Cancellation

Every workspace starts with 14 days free. No card is asked for and nothing is charged during the trial. The trial is the point at which to decide whether the Service is right for you, and it exists so that nobody has to pay to find out.

You can cancel from inside your workspace at any time, without asking us and without giving a reason.

Cancelling stops the next charge. Your workspace keeps working until the end of the period you have already paid for — cancelling on day two of a month you paid for does not cut you off on day two.

Once a subscription period has been paid for, that payment is not refunded, in whole or in part, if you cancel or stop using the Service part way through it. This applies to both monthly and yearly subscriptions.

We are able to price the Service the way we do because of this, and because the free trial means nobody pays before they have used it properly.

We will return money in these cases:

• Duplicate payment — you were charged twice for the same period
• A charge after cancellation — you cancelled and were billed anyway
• Our billing error — you were charged the wrong amount, or charged for something you did not subscribe to
• We end your subscription without you being at fault, in which case the unused part of the period is refunded

Tell us at hello@zetratech.com with the invoice number or the payment reference and we will sort it out.

Always to the original payment method — we cannot send it anywhere else. Approved refunds are initiated within 3 working days, and how long the money then takes to appear is up to your bank or card issuer, usually a further 5 to 7 working days.

A failed charge is not treated as a cancellation. Your workspace keeps working for 7 days from when we notice, so there is time to update a card. After that it is suspended rather than deleted, and comes straight back when payment succeeds.

Cancelling does not delete anything immediately. Your workspace becomes read-only for 90 days so you can export your books, and is deleted after that.

You can also ask for a complete copy of your database, which runs against the self-hosted product without us. Leaving does not mean leaving your records behind.

Email hello@zetratech.com. This policy sits alongside the terms of service; where the two differ on refunds, this page governs.